mcw365 Terms and Conditions

Last Updated: January 2026 | Effective Date: 1 January 2026

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1. General Provisions

mcw365 operates an online casino and betting platform for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between mcw365 and its users ("Members").

These Terms apply to the mcw365 website, mobile platform and any related services. The term "Platform" as used in this document refers to the full range of mcw365 digital services.

mcw365 reserves the right to amend these Terms at any time. Continued use of the platform after any amendment takes effect will be considered acceptance of the updated Terms.

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2. Account Registration and Eligibility

2.1 Age Requirement

You must be 21 years of age or older to open an account and play on the mcw365 platform. Use of this platform by anyone under 21 is strictly prohibited.

2.2 Registration Requirements

You must meet the following requirements when registering an account:

• All information provided during registration must be truthful, accurate and complete.
• Each person may open only one account — multiple accounts are strictly prohibited.
• You must use a payment method (bKash, Nagad, Rocket, Upay) registered in your own name.
• Online gaming must be legally permitted in the country or region from which you are playing.
• You must not operate an account on behalf of or as a representative of any third party.

2.3 Identity Verification (KYC)

mcw365 reserves the right to verify a member's identity at any time. You may be asked to submit a national identity card, passport or other government-issued document. Withdrawals may be held until verification is complete.

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3. Account Responsibility

You are fully responsible for all activity on your account. Follow the guidelines below to keep your account secure:

• Keep your password confidential and never share it with any third party.
• Use a strong and unique password that is not used on any other platform.
• If you notice any suspicious activity, notify our support team immediately.
• Always log out after using a public or shared device.

If you believe your account has been accessed without authorisation, contact us immediately via 24/7 live chat.

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4. Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are accepted for depositing funds at mcw365:

• Deposited funds must come from your own personal bank or mobile financial service account.
• Deposits from third-party accounts are strictly prohibited and may result in account closure.
• Depositing with a credit card or borrowed funds is strongly discouraged.

4.2 Withdrawal Rules

Withdrawals generally take between 30 minutes and 3 hours to process. The following rules apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals will only be sent via the same method used to deposit and to your own account.
• Identity verification must be completed before a withdrawal can be processed.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• mcw365 reserves the right to hold a withdrawal if suspicious activity or money laundering is suspected.

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5. Bonuses and Promotions

5.1 Welcome Bonus

All terms relating to bonuses are set out below. Please read these terms carefully before claiming a bonus:

• The welcome bonus applies once per member only.
• The bonus is awarded on the first deposit only.
• Withdrawals are not possible before the wagering requirement is met.
• Claiming a bonus through multiple accounts is strictly prohibited.
• Not all games may contribute at the same rate toward meeting the wagering requirement.

5.2 Other Promotions

mcw365 periodically offers special promotions, cashback offers and VIP rewards. Each promotion has its own terms, which are clearly stated in the promotion details. mcw365 reserves the right to cancel any bonus if general bonus terms are violated.

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6. Gaming Rules

All games available on the mcw365 platform are operated through certified technology providers. Game outcomes are determined by Random Number Generator (RNG) technology, which ensures fairness.

• The rules for each game can be found within the game itself. Please familiarise yourself with the rules before playing.
• If a round remains incomplete due to a technical error, mcw365 may decide to void or restart that round.
• In the event of a dispute over a game result, the records held by mcw365 will be considered final.
• In live casino games, the dealer's announcement is final. If the connection is lost, the result is saved on the server.
• In sports betting, if a match is cancelled the bet will be refunded, though exceptions may apply depending on the specific market.

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7. Prohibited Activities

The following activities are strictly prohibited on the mcw365 platform:

1. Operating multiple accounts in the same person's name, or sharing a single account with family members.
2. Placing artificial or coordinated bets for the purpose of exploiting bonuses (Bonus Abuse / Arbitrage Betting).
3. Attempting to influence game outcomes through fraud, hacking, software bots or any other technical means.
4. Conducting transactions through money laundering or illegal funds.
5. Placing bets on behalf of a third party or using their funds.
6. Exploiting technical vulnerabilities or errors in the platform to gain an unfair advantage.
7. Threatening, harassing or attempting to mislead other members.

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8. Account Suspension and Closure

8.1 Suspension by mcw365

mcw365 reserves the right to suspend or permanently close any account without prior notice in any of the following circumstances:

• Violation of any provision of these Terms.
• If information provided is found to be false or misleading.
• Suspicion of involvement in prohibited activities.
• At the direction of a legal or regulatory authority.

8.2 Closure by Member

Any member may close their account at their own request. To do so, contact us via 24/7 live chat or email. Please withdraw all valid balances before voluntarily closing your account. Any unearned bonuses will be cancelled once the account is closed.

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9. Responsible Gaming

mcw365 places the highest importance on responsible gaming. We believe gaming is a form of entertainment and should never be a source of financial difficulty.

• We provide members with the ability to set deposit and betting limits.
• Members have the option to take a temporary or permanent Self-Exclusion at their own request.
• If you are concerned about a gaming problem, please contact our responsible gaming team.
• This platform is for users aged 21 and above only.

For more information, visit our Responsible Gaming page.

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10. Limitation of Liability

To the maximum extent permitted by applicable law, mcw365 accepts no liability for the following:

• Disruption to a gaming session caused by loss of internet connection, power outage or device failure.
• Delays or errors in the services of third-party payment providers.
• Unauthorised use of an account where the member did not follow proper security practices.
• Technical failures beyond the control of mcw365.
• Indirect, incidental or consequential loss.

mcw365 endeavours to maintain maximum server uptime and service continuity, but cannot guarantee uninterrupted service.

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11. Privacy and Data Protection

mcw365 gives the highest priority to protecting members' personal information. The platform uses SSL encryption to keep your data and transactions secure.

• Your personal information is not sold to any third party.
• Data is used only for operating the service, verifying identity and meeting legal requirements.
• Information may be shared with authorities where required by legal obligation.

To read our full privacy policy, please visit our Privacy Policy page.

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12. Changes to Terms

mcw365 reserves the right to partially or fully modify these terms and conditions at any time. In the case of significant changes, members will be notified by email or through a notice on the platform. Continuing to use the platform after the notice is given will be considered as acceptance of the new terms.

It is the responsibility of members to regularly visit this page to stay informed about the latest version of the terms and conditions. The "Last Updated" date is displayed at the top of the page.

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13. Contact

If you have any questions or complaints regarding these terms and conditions, please contact us using the methods below:

• Live Chat: Support is available 24/7 in Bengali.
• Email: [email protected]

Our customer service team will respond to your inquiry as soon as possible.